Company

contact us

address
831 Madison Avenue
New York, NY, 10021
view map »
telephone

212 988 0560

hours

10am–6pm(Monday–Wednesday)

10am–7pm(Thursday)

10am–6pm(Friday–Saturday)

Closed(Sunday)

FAQS

HOW DO I PLACE AN ORDER
CAN I PLACE MY ORDER OVER THE PHONE?

Yes, please call us toll-free at 1 877 733 3511.

HOW DO I CANCEL AN ONLINE ORDER?

Reed Krakoff ships most orders within 1-3 business days of the date they are placed. Orders are processed Monday through Friday, excluding holidays. Orders placed on a Saturday, Sunday, or on a holiday will begin processing on the next business day. If you need to cancel an order, please contact us immediately at rkclientservices@reedkrakoff.com , or call Reed Krakoff Customer Service at 1 877 733 3511. Once your order has been prepared for shipment or has shipped, we are unable to cancel it.

HOW WILL I KNOW REED KRAKOFF RECEIVED MY ONLINE ORDER AND WHEN IT SHIPS?

Once you place an order with ReedKrakoff.com, we will provide you with a confirmation number and summary of your order. In addition, we will send you an order confirmation email within one hour. If you do not receive your order confirmation email within 24 hours, feel free to call Reed Krakoff Customer Service at 1 877 733 3511, to confirm that we have received your order. When your order has been shipped, you will also receive a shipping confirmation email that will include your tracking number. All orders are shipped via our carrier, UPS.

WHAT IF I HAVE QUESTIONS ABOUT MY ONLINE ORDER?

If you have questions about your order, please email rkclientservices@reedkrakoff.com or call 1 877 733 3511.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

Reedkrakoff.com is currently accepting orders using: Visa, Mastercard, American Express, Discover.

Enjoy complimentary standard shipping on all U.S. orders.*

Shipping To:

Continental US
Standard Shipping $0.00 within 4-5 business days, sales tax and service tax where applicable

Express Shipping $20.00 within 2-3 business days
, sales tax and service tax where applicable

Overnight Shipping $25.00 Next business day for orders placed prior to 1 pm EST. Orders placed after 1pm EST will leave warehouse following business day, sales tax and service tax where applicable
No Saturday delivery

Alaska, Puerto Rico
Standard Shipping $0.00 within 4-5 business days, sales tax and service tax where applicable

Express Shipping $20.00 within 2-3 business days
, sales tax and service tax where applicable

Overnight Shipping $25.00 Next business day for orders placed prior to 1 pm EST. Orders placed after 1pm EST will leave warehouse following business day, sales tax and service tax where applicable
No Saturday delivery

* Please note that Reed Krakoff does not ship to P.O. boxes.

HOW WILL MY ORDER BE DELIVERED?

The shipping method you choose on the Checkout page determines how quickly your order is delivered to you after it ships. For each shipping method, our carrier offers two delivery options – “Signature Required” and “No Signature Required”. When placing an order, the “Standard Shipping” and “Signature Requirement” options are set by default; however, you can elect a different shipping method (e.g., express or overnight delivery) and/or waive the signature requirement for the shipping method of your choice on the Checkout page before proceeding to purchase. See “Shipping Methods and Delivery Options” on the Checkout page.

Electing the “Signature Requirement” option ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. lf you are unavailable when your package arrives, our carrier will leave a re-delivery slip. The carrier will make up to three delivery attempts and then will hold the items briefly at the nearest carrier delivery center for customer pick up before returning such items to Reed Krakoff - please review the carrier’s policies for further details.

Alternatively, you may prefer to waive the signature requirement and, in such event, our carrier will leave your shipment outside of the premises at the shipping address provided without a signature for proof of delivery for your convenience. Please note that if you choose to waive the signature requirement, full responsibility for your order shall pass to you upon delivery without obtaining a signature (including, without limitation, in the event the order is lost, stolen or damaged) and Reed Krakoff shall not be liable for any and all losses, damages, claims, causes of actions, costs and/or expenses that may arise in connection therewith.

HOW DO I RETURN AN ITEM?

We will be glad to refund or exchange (for items of equal or lesser value) any new and unused merchandise with a per unit value of up to $5,990 within 30 days of purchase. Such merchandise must be unworn and unwashed, with all tags attached, and otherwise in its original condition. If you have received a damaged or defective item, please contact Customer Service promptly and return or exchange such item within 30 days of purchase (or such longer period as is required under applicable law). Once the aforementioned period has elapsed, the item will be deemed to be free of any visible damages or defects. All sale merchandise is final sale and cannot be returned or exchanged. Reed Krakoff reserves the right to deny refund or an exchange if the merchandise does not meet these exchange and return policy requirements.

You may return your item(s) to either a Reed Krakoff store with an original Reed Krakoff receipt or online/mail order packing slip or online by logging into your account on ReedKrakoff.com, accessing your order, and clicking “RETURN.” Upon initiating your return online, you will receive an email with return instructions. It is recommended that you ship your returnable or exchangeable item by traceable mail or overnight courier service (UPS, FedEx, USPS, or other similar carriers). You can contact Client Services to request a pre-paid UPS return label by email at rkclientservices@reedkrakoff.com or by phone at 1 877 733 3511. Shipments with pre-paid UPS return labels may be dropped off at any UPS location or contact Client Services to schedule a UPS pick-up. Alternatively, you can return or exchange merchandise using another traceable mail or overnight courier service. Please note that all shipping costs—regardless of the carrier—are the client’s responsibility.

The mailing address for our Returns Department is as follows:

Reed Krakoff
Attention: Returns Department
831 Madison Avenue
New York, New York, 10021

This exchange and return policy only pertains to orders placed through the Reed Krakoff Website or in Reed Krakoff stores. Reed Krakoff merchandise purchased from other retailers, including department stores, must be returned to the retailer from which such merchandise was originally purchased and is subject to the return and exchange policies of the originating retailer.

Reed Krakoff reserves the right to modify its exchange and return policy at any time, without notice.

Terms and Conditions

Acceptance of the Terms and Conditions

Welcome to the website of Reed Krakoff International LLC ("Company", “Reed Krakoff”, “our”, "we" or "us"). The following terms and conditions (together with any documents referred to herein) ("Terms and Conditions") apply to your use of our website, http://www.reedkrakoff.com, including any related web pages, content, functionality and services offered thereon (the "Site"). PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THE SITE.

BY CREATING AN ACCOUNT ON THE SITE, COMPLETING YOUR PURCHASE ON THE SITE, OR, OTHERWISE, BY ACCESSING OR USING THE SITE IN ANY FORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS AND CONDITIONS AND YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AS IF YOU HAD MANUALLY SIGNED AN AGREEMENT EMBODYING SUCH TERMS. If you do not agree to be bound by these Terms and Conditions, please do not create an account, do not complete a purchase on the Site, and do not otherwise access or use the Site. You hereby represent and warrant that you are either 18 years of age or older and are fully able and competent to enter into and abide by these Terms and Conditions.

Privacy Policy

You agree that any information collected from you when you use the Site shall be governed by our Privacy Policy as the same may be amended from time to time, which is hereby incorporated by reference into these Terms and Conditions.

Intended Users

This Site is hosted and operated in the United States, pursuant to the applicable laws in the United States, and is only intended for users who are located in the United States of America. Reed Krakoff makes no representation that the Site or any materials or Content (defined below) available thereon, are appropriate or available for use in locations other than the United States. Those who choose to access this Site from other locations outside of the U.S. do so at their own initiative and are responsible for compliance with applicable foreign laws.

Modifications to Terms and Conditions

We may make material changes to these Terms and Conditions without prior notice to you by posting revised Terms and Conditions on this page of the Site and updating the “Last Modified” date below. It is your responsibility to review these Terms and Conditions from time to time to take notice of any changes we made. In some cases, we may provide additional notification of material changes to these Terms and Conditions by adding a statement on the homepage of our Site or, for registered users, by sending a notification email or by adding a statement on their account page. By accepting such revised Terms and Conditions through a “click accept” in such notification email or account page statement, by completing a purchase on the Site after these Terms and Conditions have been revised, or, otherwise, by your continued use of the Site following the posting of revised Terms and Conditions you accept and agree to such revised Terms and Conditions.

Intellectual Property Rights and Restrictions

The entire contents of the Site, including without limitation, all information, software, code, data, text, displays, images, video and audio, “look and feel”, logos, slogans, trade names, product/service names, domain names, and the design, selection and arrangement of the Site as a collective work and/or compilation (collectively the "Content") is protected by United States and international laws regarding copyrights, trademarks, trade dress, unfair competition and other intellectual property or proprietary rights, and is owned and/or licensed by Reed Krakoff. You must abide by all copyright and trademark notices, attribution information, or restrictions contained in any Content accessed through the Site. No right relating to any intellectual property of Reed Krakoff or any other party is transferred to you or any other person as a result of your use of this Site.

Site Access and Limited License

Reed Krakoff grants you a non-exclusive, non-transferable, limited right to access, use and display the Site and its Contents for your personal, non-commercial purposes only. You may download a copy of the Site (and any Content therein) for permitted uses under this limited license, provided that you maintain all copyright, trademark, service mark notices and other attributions contained in such Content (including without limitation, with respect to the copyrights, trademarks and service marks of Reed Krakoff, its affiliates or any third parties that are identified).

Except as otherwise provided herein, you may not copy, modify, create derivative works from, publicly display or perform, republish, transfer, sell, download (other than page caching on your web browser), store, transmit or exploit this Site or any portion thereof without the express prior written consent of Reed Krakoff. In addition, you must not reproduce, resell, or otherwise exploit for any commercial purposes any products or services provided on or through this Site or any Content.

We reserve the right, in our sole discretion, to terminate or suspend your access to, and/or use of, the Site, or any portion thereof, at any time, with or without notice if we have reason to believe you have violated, or have attempted to violate, these Terms and Conditions.

Registration

Certain areas of the Site may require registration. If you register or provide information to us in any manner, you agree to provide only true, accurate, current and complete information. If we issue a username and/or password to you, you agree to protect such information by, among other things, keeping your username, password and any other information relating to your account confidential. The protection of your username and password is your responsibility. If, notwithstanding the foregoing obligation, you allow another party to use your account, you will be responsible for making such party aware of these Terms and Conditions and for the use of the Site by such party in accordance therewith.

Changes to Site

We may change, suspend or discontinue and/or restrict the use of all or any portion of the Site (including the availability of any products, data or other information contained on the Site), at any time for any reason and without notice or liability. We reserve the right, with or without notice to you, to change any of the products or services offered on the Site or any other aspect of the Site including, but not limited to, hours of operation, site maps, menu structures, access procedures, software commands, documentation, and/or service providers.

Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the Site:

• In any way that violates any applicable federal, state, local and international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
• Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other person’s use of the Site, including their ability to engage in real time activities through the Site, or otherwise use any device, software or routine that interferes with the proper working of the Site.
• Use any robot, spider or other automatic device, process or means to access the Site or to obtain user or other information from the Site (including, without limitation, any information residing on any server or database connected to the Site).
• Use any manual process to monitor or copy any of the Content on the Site or for any other unauthorized purpose without our prior written consent.
• Introduce any viruses, trojan horses, worms, code, or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, hack into, decrypt, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site (including, without limitation, attacking the Site via a denial-of-service attack or a distributed denial-of-service attack).
• Attempt to decompile, reverse engineer, or disassemble any software or other products or processes accessible through the Site.

Linking

The Site may link to other Internet websites and resources, including to the websites operated by social media platforms, service providers, and other third parties. The inclusion of any link to such websites does not imply the endorsement, affiliation or recommendation by Reed Krakoff of such other website(s), and is for your reference and convenience only. Reed Krakoff has no control over such other websites or their policies and expressly disclaims all responsibility or liability in connection with such other websites or their contents (including the accuracy thereof). You should direct any concerns regarding any link or other website to the site administrator or webmaster of such other website. Linking to any third party website is at your own risk and subject to the terms and conditions of use of such third party website(s), which you should review carefully before engaging in any transactions on such website(s). No linking from third party website(s) to this Site is permitted without the express written permission of the Company.

Product Information

We have made reasonable efforts to display as accurately as possible the pricing and availability, colors, description of products, or other Content that appears on this Site. Unfortunately, it is not possible to ensure that the Site is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, errors or omissions, some of which may relate to pricing and availability, colors, description of products, or other Content on this Site. Reed Krakoff reserves the right to correct any typographical mistakes, inaccuracies, errors or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice to you. Products displayed on the Site are available while supplies last. In some cases, merchandise displayed for sale on the Site may not be available in Reed Krakoff stores. In-store pricing may sometimes differ from online prices and prices may change without notice. The prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

Online Purchases; Terms of Sale

All purchases through our Site or other transactions for the sale of products or services formed through the Site or as a result of visits made by you to the Site are governed by our return/exchange policies, customer service policies, product care policies, shipping policies and standard terms and conditions of sale, including those listed on our FAQ page (“FAQs”) [INSERT LINK(S)], as the same may be amended from time to time, which are hereby incorporated by reference into these Terms and Conditions.

Indemnification

You shall indemnify and hold harmless Reed Krakoff, its affiliates, and their respective officers, directors, managers, employees, agents, service providers and licensors (collectively the "Indemnified Parties") from and against any and all losses, damages, liabilities, fees, costs, and expenses (including, without limitation, reasonable attorneys' fees and disbursements) incurred by the Indemnified Parties in connection with any claim, matter, dispute, action, cause of action, or suit, whether civil, criminal, administrative or investigative (each, a “Proceeding”) arising out of, based upon, the use of the Site or breach of these Terms and Conditions by you or any user of your account.

Disclaimer of Warranties

THE SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS. NEITHER REED KRAKOFF, NOR ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, AND LICENSORS (COLLECTIVELY, “ASSOCIATED PERSONS”) MAKES ANY WARRANTY OR REPRESENTATION OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE, THE CONTENT THEREOF, OR ANY PRODUCT OR SERVICE AVAILABLE THROUGH THE SITE (INCLUDING, WITHOUT LIMITATION, THAT THE SITE, ITS CONTENT OR ANY PRODUCTS OR SERVICES AVAILABLE THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER(S) THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, AND THAT THE SITE, THE CONTENT OR ANY PRODUCTS OR SERVICES AVAILABLE THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS).

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, AND EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, REED KRAKOFF AND ITS ASSOCIATED PERSONS DISCLAIM ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, INDEMNITIES AND GUARANTEES AS TO THE SITE, THE CONTENT THEREOF OR ANY PRODUCT OR SERVICE AVAILABLE THROUGH THE SITE, WHETHER EXPRESS OR IMPLIED, STATUTORY, ORAL OR WRITTEN (INCLUDING, WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, REASONABLE CARE, COMPATIBILITY, SECURITY (INCLUDING THE TRANSMISSION OF SENSITIVE INFORMATION FROM, TO OR THROUGH THE SITE OR ANY LINKED SITE), SATISFACTORY QUALITY, TITLE OR NON-INFRINGEMENT). YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS OF WARRANTIES MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Limitation of Liability

IN NO EVENT SHALL REED KRAKOFF OR ITS ASSOCIATED PERSONS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PRODUCTS, LOSS OF BUSINESS OR ANTICIPATED BUSINESS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS, YOUR USE, OR INABILITY TO USE, THE SITE OR ANY CONTENT THEREON, OR ANY PRODUCTS OR SERVICES AVAILABLE THROUGH THE SITE, EVEN IF REED KRAKOFF OR ITS ASSOCIATED PERSONS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF REED KRAKOFF AND ITS ASSOCIATED PERSONS TO YOU FOR ANY DIRECT DAMAGES UNDER ANY LEGAL OR EQUITABLE THEORY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS, YOUR USE, OR INABILITY TO USE, THE SITE, ANY CONTENT THEREON, OR ANY PRODUCTS OR SERVICES AVAILABLE THROUGH THE SITE SHALL NOT EXCEED $1, IN THE AGGREGATE.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN LIABILITIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Choice of Law; Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the internal laws of the State of New York, without regard to its principles of conflict of laws. The exclusive jurisdiction for any Proceeding arising out of or related to these Terms and Conditions shall be in the State or Federal courts located within New York County in the State of New York. You hereby irrevocably consent to the personal and exclusive jurisdiction of such courts and waive any objections you may have on the basis of forum non-conveniens, venue, jurisdiction or otherwise. To the fullest extent permitted by applicable law, no Proceeding with respect to these Terms and Conditions, the Site, or products or services purchased through the Site shall be joined to a Proceeding involving any other party, whether through class action proceedings or otherwise. You agree that any Proceeding arising out of or related to the Site (or to products or services purchased through the Site) must commence within one (1) year after such Proceeding accrues, otherwise, such Proceeding is permanently barred. Notwithstanding the foregoing, (i) if you have in any manner violated or threatened to violate our or our licensor’s intellectual property rights, we or our licensor’s may seek injunctive or other appropriate relief in any court of competent jurisdiction, and (ii) we reserve the right to bring an Proceeding against you for a breach of these Terms and Conditions in your state or country of residence or any other relevant country.

Severability; Waiver

If for any reason a court of competent jurisdiction finds any provision of these Terms and Conditions, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. No waiver or failure to exercise or enforce any right or provision of these Terms and Conditions shall be deemed a further or continuing waiver of such right or provision or any other right or provision.

Entire Agreement

These Terms and Conditions (including our Privacy Policy, FAQs, and any other documents or policies appearing on the Site) constitute the entire agreement between you and Reed Krakoff with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The section headings used herein are for convenience only and shall not be given any legal import.

Contact Us

If you have any questions about these Terms and Conditions, please contact us in one of the following ways: E-mail us at: legal@reedkrakoff.com

Last Modified

Our Terms and Conditions were last modified on November 4, 2014.

© 2014 Reed Krakoff International LLC. ALL RIGHTS RESERVED.

Privacy Policy

SECURITY AND PRIVACY

Reed Krakoff International LLC (the "Company", “Reed Krakoff”, “our”, “we” or “us”) and our brands, value your trust. We collect certain information when you visit our U.S. site www.ReedKrakoff.com (the "Site"), in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. This privacy policy (the “Privacy Policy”) is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information. This Privacy Policy only applies to information we collect at www.ReedKrakoff.com.

BY CREATING AN ACCOUNT ON THE SITE, COMPLETING YOUR PURCHASE ON THE SITE, OR, OTHERWISE, BY USING OR SUBMITTING INFORMATION TO THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND YOU AGREE THAT WE MAY COLLECT, USE, STORE, TRANSMIT AND DISCLOSE THE INFORMATION WE COLLECT THROUGH THE SITE IN ACCORDANCE WITH THIS PRIVACY POLICY. If you do not agree to the terms of this Privacy Policy, please do not create an account, do not complete a purchase on the Site, and do not otherwise use or submit information to the Site.

INFORMATION WE COLLECT ONLINE

Personal Information

For purposes of this Privacy Policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and shipping address, account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site or registering your Reed Krakoff product on the Site; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest; taking a survey; contacting us with a comment or question; requesting a catalog; signing up to receive emails about our latest products and services or our newsletter; requesting to receive an order confirmation, shipping confirmation or other alerts; or applying for a job online. While not personal information by itself, the Company also collects and retains aggregated information about purchases you make on the Site.

Browsing Information; Cookies

When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience. Please note that certain pages of the Site may not function properly if cookies are turned off. Please consult your web browser's Help documentation for more information about how to turn cookies on and off for your browser.

We may use third party advertising companies to serve Company advertisements on our Site or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Site and other web sites. These selected companies also provide this information to us which we use for marketing purposes.

The Company also uses one or more third party service providers to assist us in understanding your use of the Site, which service provider(s) may place cookies on your computer to receive information about your browsing and buying activity on the Site, and help us to provide you with a more personalized shopping experience.

HOW WE USE YOUR INFORMATION

We use personal information collected on the Site for the following purposes:

• for the specific purpose for which it was volunteered (for example, to purchase a product, fulfill orders, process a return, provide you with a gift reminder, subscribe for a newsletter or search the Site);
• to improve the content, appearance and utility of the Site;
• to understand your needs and preferences;
• to develop, market, sell or provide products and services;
• to conduct surveys, research and evaluations;
• to manage and develop our business and operations, administer accounts, and collect and process payments;
• to detect and protect us and third parties against negligence, fraud, theft and other illegal activities;
• as permitted by, and to comply with, any legal or regulatory requirements, process or provisions;
• if you submit a resume online, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

In order to serve you better, we may combine information you provide to us on the Site with information you provide to us in other ways, such as in our retail stores, and with information from third parties including demographic or public information.

Please do not send us confidential or proprietary information through this Site. Any such information will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.

HOW WE MAY SHARE INFORMATION

We may share your information collected on this Site with our subsidiaries or affiliated companies, including those located in other countries.

We also may share your information with selected third parties who provide services to us, including to process credit and debit card payments, calculate sales tax, monitor and analyze Site activity, serve Site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.

We also reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or the Company or its affiliates or third parties.

We may provide one or more links to a third party website, for example to provide access to certain social media platforms or in connection with surveys conducted by third parties on behalf of the Company. If you elect to provide your personal information on any such third party website(s), this information will be subject to that third party website's privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third party sites.

In the unlikely event that the Company or substantially all of its assets are acquired by another company, or due to any merger, reorganization or liquidation, customer information will of course be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

CHILDREN'S PRIVACY

This Website is a general audience site. We do not knowingly request or collect personally identifiable information online from any person under the age of thirteen. This Site is not intended for, and no part of this Site is targeted to attract, anyone under the age of eighteen. In the event we learn we have collected personally identifiable information from a child under age thirteen, we will delete that information.

SECURITY

We have implemented appropriate measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible. Therefore, the provision of such information is done at your own risk and, to the greatest extent permitted under applicable law, we shall have no liability for disclosure of your personal information due to errors, omissions or unauthorized acts of third parties during or after transmission.

MANAGING YOUR PERSONAL INFORMATION

To allow us to serve you better we encourage you to regularly review and update your personal information. You may access and edit the personal information that is stored in your user account by signing or logging in on the Site.

You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from our marketing databases, or dispose of any or all personal information about you. When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly.

Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on “back up” files for financial, legal or technical reasons.

If you do not wish to receive email or newsletter from Reed Krakoff in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Reed Krakoff email or newsletter that you receive, emailing us at rkcomments@reedkrakoff.com with your request to be removed from our email list, by calling consumer service at (877) 733-3511.

UPDATING THIS POLICY; NOTICES

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time, without prior notice to you, by posting such revised Privacy Policy on this page of the Site and updating the “Last Modified” date below. It is your responsibility to review this Privacy Policy from time to time to take notice of any changes we made. In some cases, we may provide additional notification of material changes to this Privacy Policy by adding a statement on the homepage of our Site or, for registered users, by sending a notification email or by adding a statement on their account page. By accepting such revised Privacy Policy through a “click accept” in such notification email or account page statement (in each case, directly, or indirectly, through a user’s acceptance of the Site Terms and Conditions, which incorporate the Privacy Policy by reference therein), by completing a purchase on the Site after this Privacy Policy has been revised, or, otherwise, by using or submitting information to the Site following the posting of the revised Privacy Policy, you accept and agree to such revised Privacy Policy. In the unlikely event we believe that the security of your personal information in our possession or control was or may have been compromised, we will notify you of that development as required by applicable law using any of the methods prescribed thereunder (by providing us with your email address, you hereby consent to receiving any such notification in electronic form through such email address).

LAST MODIFIED

This policy is effective November 4, 2014.