HOW DO I PLACE AN ORDER
CAN I PLACE MY ORDER OVER THE PHONE?
Yes, please call us toll-free at 1-877 733-3511.
HOW DO I CANCEL AN ONLINE ORDER?
Reed Krakoff ships most orders within 2-3 working days of the date they are placed. If you need to cancel an order, please contact us immediately at firstname.lastname@example.org , or call Reed Krakoff Customer Service at 1-877 733-3511.
HOW WILL I KNOW REED KRAKOFF RECEIVED MY ONLINE ORDER?
Once you place an order with ReedKrakoff.com, we will provide you with a confirmation number and summary of your order. In addition, we will send you an order confirmation email within one hour. If you do not receive your confirmation information within 24 hours, feel free to call Reed Krakoff Customer Service at 1- 877 733-3511, to confirm that we have received your order.
WHAT IF I HAVE QUESTIONS ABOUT MY ONLINE ORDER?
If you have questions about your order, please email email@example.com or call 1-877 733-3511.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
Reedkrakoff.com is currently accepting orders using: Visa, Mastercard, American Express, Discover, Diner's Club, JCB, and the Reed Krakoff gift card.
Enjoy complimentary standard shipping on all U.S. orders.
|Shipping To:||Shipping Fees||Estimate Delivery Time||Exceptions||Other Fees|
|Continental US||Order Value Under $500||Order Value $500 & more|
|Standard Shipping||$0.00||$0.00||within 4-5 business days||sales tax and service tax where applicable|
|Express Shipping||$20.00||$30.00||within 2-3 business days|
|Overnight Shipping||$30.00||$40.00||Next business day for orders placed prior to 1 pm EST. Orders placed after 1pm EST will leave warehouse following business day.||
|Alaska, Puerto Rico||All Order Values|
|Standard Shipping||$20.00||within 4-5 business days||No Overnight Delivery||sales tax & service tax where applicable|
|Hawaii||Order Value Under $500||Order Value $500 & more|
|Standard Shipping||$30.00||$40.00||within 4-5 business days||No Overnight Delivery||sales tax & service tax where applicable|
|PO, APO & FPO Boxes||All Order Values|
|Parcel Post||$10.00||within 7-10 business days
Shipments to military addresses (APO, FPO) may be subject to longer transit times due to military processing.
||sales tax & service tax where applicable|
- Orders from ReedKrakoff.com are sent "Signature Required". FedEx will obtain a signature in one of three ways:
- From any person at the delivery address
- or from a neighbor, building manager or other person at a neighboring address
- or the recipient can sign a FedEx door tag authorizing release of the package without anyone present.
- This service is not applicable for shipments to Puerto Rico, or for PO, APO & FPO Addresses.
WHERE DO I SEND MY RETURN?
We will be glad to refund or exchange any new and unused merchandise within 30 days of purchase. You may return your item(s) to either a Reed Krakoff store with an original Reed Krakoff receipt or online/mail order packing slip or ship your item(s) to our Returns Department.
Gift merchandise in new and unused condition may be exchanged or returned for store credit with a gift receipt.
Clothing must be unworn, with tags attached and returned within 30 days for a refund/exchange. Sale merchandise is final sale.
For items being sent to our Returns department, please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip. You may:
Ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS, and other carriers. Mail your return to:
831 Madison Avenue
New York, New York, 10021
Contact Customer Service to request a pre-paid Returns Label, via email. Your request can be sent by email to firstname.lastname@example.org or contact us by phone at (877) 733-3511. Shipments with pre-paid labels may be dropped off at any FedEx location or contact Customer Service to schedule a FedEx pick-up.
Reed Krakoff reserves the right to modify its exchange and return policy.